Postage & Packing
Postage and packaging costs will be automatically added to your shopping basket at checkout. Orders weighing under 2kg will be sent using 2nd class signed for Royal Mail. Over that weight a courier will be used and charged at £7.50. In both cases a signature will be required upon delivery.
Paying For Your Order
During the checkout process you may make an instant payment using your credit or debit card via the secure payment processor Pay Pal. Please be aware that you do NOT need a Pay Pal account to pay for your order and your card details are never released to us.
Cancellations and Returns
We offer a 14 day cancellation and refund period for consumer products. Any returns will be accepted and a refund will be processed within 14 days, for non faulty products you are responsible for return postage. The order will need to be returned in a condition fit for resale before a refund can be authorised.
Any claims for loss/damages must be made within 24 hours of order arrival. Claims made after this time will not be processed. Please do not hesitate to contact us in the event you have any queries regarding your consumer rights.
Please email us if there are any problems with your items or with receiving your order and we will do our best to help you. If we cannot supply a satisfactory solution you can contact the Online Dispute Resolution (ODR) platform; http//ec.europa.eu/odr
Your privacy is extremely important to us. Please be aware that your personal information is kept confidential at all times. We will not sell or divulge your personal information to any third party under any circumstances unless required to do so under UK law. Selected couriers will be given details needed for deliveries but nothing more. Payment is entirely secure, and again, your details will never be disclosed to any third party. Please also note for safety and security reasons we never save or store financial details including credit/debit card details.